Scammers are cold-calling employees claiming to be from Microsoft, your ISP, or your IT provider — then requesting remote-access software installation or login credentials to 'fix a virus.'
Who is affected
Any organization with front-desk staff, bookkeepers, or non-technical employees who answer main office lines.
Why it matters
One successful social-engineering call can bypass expensive security tools entirely. Staff awareness is your last line of defense.
Recommended actions
- Publish a clear policy: ITNS (or your MSP) will never ask for passwords by phone.
- Give staff a single verified support number: (800) 350-0013.
- Block unauthorized remote-access tools unless deployed by your IT team.
- Report incidents immediately so credentials can be reset and logs reviewed.
Need help implementing these protections?
ITNS provides managed IT, cybersecurity, and compliance support across Florida. Tell us about your environment — we will help you prioritize what matters most for your team.
Disclaimer: This advisory is for general awareness only and does not constitute legal or compliance advice. Every environment is different — contact ITNS for guidance specific to your business.