Privacy Policy

Effective Date: 12.22.2025
Last Updated: 12.22.2025

IT Network Solutions Group, LLC ("ITNS", "we", "us", "our") is committed to protecting the privacy of our customers, end users, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website https://itnsgroup.com/, our communications services, and related SMS/MMS messaging services, including those subject to A2P 10DLC (10‑Digit Long Code) requirements.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal and business information that you voluntarily provide, including:

• Name
• Business name
• Email address
• Phone number (including mobile numbers used for SMS)
• Service or support request details
• Billing and account‑related information

This information is collected when you:

• Submit a contact or support form
• Request services or information
• Communicate with us via email, phone, or SMS
• Opt in to receive SMS or MMS communications

1.2 Automatically Collected Information

We may automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited and timestamps

This data is used for website functionality, analytics, and security purposes.

2. SMS Messaging & 10DLC Compliance

2.1 Purpose of SMS Communications

ITNS uses SMS messaging strictly for business‑related purposes, which may include:

• Customer support notifications
• Service updates or outage notifications
• Appointment confirmations
• Account‑related alerts

We do not use SMS for unsolicited marketing.

2.2 Opt‑In Consent

In compliance with 10DLC carrier requirements, SMS messages are only sent to recipients who have explicitly opted in through one or more of the following methods:

• Verbal consent documented by ITNS
• Written or electronic service agreements
• Website forms with clear SMS consent language

Opt‑in consent is not shared or transferred to third parties.

2.3 Opt‑Out and User Controls

Recipients may opt out of SMS messaging at any time by replying:

• STOP – to unsubscribe
• HELP – to receive assistance

Once opted out, one final confirmation message is sent and no further SMS messages will be sent unless re‑consent is obtained.

2.4 Message Frequency & Data Usage

Message frequency varies based on service activity. Standard message and data rates may apply depending on your mobile carrier.

3. How We Use Information

We use collected information to:

• Deliver and support IT and communications services
• Respond to inquiries and service requests
• Provide operational SMS notifications
• Maintain compliance with carrier, CTIA, and 10DLC requirements
• Improve our services and internal operations

We do not sell, rent, or trade personal information.

4. Information Sharing and Disclosure

We may share information only as necessary with:

• Telecommunications and messaging providers (for SMS delivery and compliance)
• Service vendors supporting business operations
• Regulatory or legal authorities when required by law or carrier policy

All third‑party partners are required to maintain appropriate data protection safeguards.

5. Data Retention

We retain personal and messaging‑related data only for as long as necessary to:

• Provide services
• Meet legal, regulatory, and 10DLC audit requirements
• Resolve disputes and enforce agreements

6. Data Security

ITNS implements reasonable administrative, technical, and physical safeguards designed to protect personal information, including data related to SMS communications. While we take security seriously, no system can be guaranteed 100% secure.

7. Third‑Party Links

Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those third parties.

8. Children’s Privacy

Our services are intended for business use and are not directed at individuals under the age of 13. We do not knowingly collect information from children.

9. Your Rights

You may request to:

• Access or correct your personal information
• Withdraw SMS consent
• Request deletion of your data where legally permitted

Requests can be submitted using the contact information below.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Updates will be posted on this website with a revised effective date.

11. Contact Information

For privacy‑related questions or SMS compliance inquiries:

IT Network Solutions Group, LLC
6321 Porter Road, Unit 13
Sarasota, FL 34240

Phone: 941.306.1010