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James 1:12

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Fully Managed Packages that fit your Business...

Service Levels

Service Levels


  • Fully Proactive Managed and
    Monitored services covering:
    • Desktop Computers
    • Servers
    • Routers/Firewalls
  • Discounted Phone Support
  • Discounted hourly rate for On-site support


  • Includes Bronze Package
  • Discounted On-site support for issues not fixed over the phone
  • Web Content and Malware Filtering
  • Managed Anti-Virus for each Server and Desktop


  • Includes Silver Package
  • Unlimited Phone Support
  • Unlimited On-Site Support
  • Managed Cloud Backup of Servers
    • Managed Cloud Backups of Workstations available at a discounted rate


  • Includes Gold Package
  • 24/7 Network/Server monitoring
  • Virtual CIO
  • Project Planning
  • Datacenter Design
  • Disaster Recovery Planning
Latest News From the Blog


We'll Face Anything to Provide Amazing IT Support in Fort Myers!

We will face anything Find Technical Support That Is Also Customer Service

IT support in Fort Myers will come from two families of service. One family will have your best interests at heart, the other will have your wallet beneath ambitious crosshairs.

Look at it this way: almost everyone's been to a mechanic. Your vehicle breaks down and you take it in for service. If you've chosen the right place, the tech tells you what's wrong, how it can be fixed, if there are any "workarounds" applicable -- all the features of good service. If you've been to a mechanic who doesn't value customer service, he'll throw down a costly, ironclad solution, then stick to it doggedly. It's almost like it's "you" against "them". And if you refuse service in the end, they charge you a consultation fee not initially mentioned. The bad mechanic isn't interested in your wellbeing; they're interested in your money.

When you consider technical support, why should you expect there to be a different arrangement? Some solutions are genuinely concerned about your business's wellbeing; some are just after your checkbook. The latter category will have distant technicians that know nothing of customer service, and seem to have a real problem dealing with people. But the former, customer service oriented IT provider will produce technicians who simultaneously function as customer support personnel. They guide you through the process as far as you wish to be guided.

Certainly some clients simply trust technicians to do their work, and ask no questions; but should you have any, a customer service oriented tech will work with you to find the best solution for your business. This could mean working "outside the box" of established solutions to a degree. It could involve certain systems upgrades, or even downgrades should redundant infrastructure be undermining your operations. In the end, it's human-centric.

Customer Satisfaction

Customers who are truly taken care of by the IT support in Fort Myers they've chosen, are more likely to continue using that service. It is to the benefit of an IT group that clients be aptly satisfied. Exceeding expectations is often the goal, in fact. Such organizations will hire technicians on the basis of their people skills and tenacity in addition to their technical acumen. Their personnel will be passionate, willing to work despite almost any conceivable danger. If your servers were some conglomeration of science fiction tropes in an underwater cave surrounded by sharks, these technicians would don a wet-suit and scuba-gear, then dive deep with some futuristic sonic screwdriver to get the job done.

That's the kind of drive, determination, and attitude the right IT company looks for -- and finds -- in its techs. Any IT person will tell you: there's a passion to the work rivaling that surrounding artistry. For them, customer service isn't just good business, it's the right thing to do.

Services To Expect From The Right IT Group

Some provisions you can expect from an organization offering IT support in Fort Myers include:

  • Content Filtering
  • Cloud Backup
  • Email Filtering
  • Affordable Services Pricing Packages
  • Multiple Location Data Replication
  • Category-Based Web Filtering
  • HIPPA-Compliant Encrypted Storage

We at IT Network Solutions Group will not hire a technician if they don't have requisite customer services skills. Offering all the listed services, and more, we tailor our support to match client needs, exceed expectations, and continuously deliver customer service oriented quality.


Managed Services Individual Services Available

Content Filtering

Provides safer, faster, and more reliable internet connectivity

  • Category based web filtering
  • Ability to bypass blocked pages with PIN
  • Malicious Content Blocking

Pricing starts at $2/user per month

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Email Filtering

Gives you control of your mailbox

  • Block SPAM and Malware
  • User controlled Quarantine
  • Block any email with one click without leaving your inbox

Pricing starts at $4/user per month

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Cloud Backup

Provides a no overhead solution for offsite backup

  • Fully managed and maintained backup solution
  • HIPAA compliant and encrypted storage
  • Data replicated across multiple locations

Pricing starts at $50/month for 50GB of storage

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