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James 1:12

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Fully Managed Packages that fit your Business...

Service Levels

Service Levels

Bronze

  • Fully Proactive Managed and
    Monitored services covering:
    • Desktop Computers
    • Servers
    • Routers/Firewalls
  • Discounted Phone Support
  • Discounted hourly rate for On-site support

Silver

  • Includes Bronze Package
  • Discounted On-site support for issues not fixed over the phone
  • Web Content and Malware Filtering
  • Managed Anti-Virus for each Server and Desktop

Gold

  • Includes Silver Package
  • Unlimited Phone Support
  • Unlimited On-Site Support
  • Managed Cloud Backup of Servers
    • Managed Cloud Backups of Workstations available at a discounted rate

Platinum

  • Includes Gold Package
  • 24/7 Network/Server monitoring
  • Virtual CIO
  • Project Planning
  • Datacenter Design
  • Disaster Recovery Planning
Latest News From the Blog

We Don't Force IT Services Solutions Down the Throats of Ocala Businesses!

IT Solutions are not a wrestling matchThere is no question that you rely on your IT services provider in Ocala for help with tech issues as they arise. Regardless of the complexity of the problem, you know you can call and receive a timely resolution to the issue at hand. However, not all service providers in Ocala are created equal, which means you may receive the short-end of the stick with some service agreements.

The Importance of Options for Your IT Issue

As a business owner, you know that to keep your customers happy, you have to provide options. For example, if you offer data processing services, the customer can select the scale of the services they need. At any point, they can adjust the services to fit the growth or decline in their business. Essentially, this is how your IT service provider needs to operate, as well. They need to offer IT services that fit your needs, rather than providing a one-size-fits-all solution.

However, some service providers only offer one option, regardless of the technical issue your business is facing. No matter if you are confronted with a software issue or hardware issue, or something else, they don’t have options for you to consider. In fact, it is almost as if they are forcing their one, specific IT solution down your throat without taking into account if it is the right solution for your problem.

Does Your IT Service Provider Offer You Solution Options?

If you are currently working with an IT services provider in Ocala that does not offer various solutions for your problem, it can mean trouble down the road. Not only is there the potential to not get the services you need, but you may also discover that your problem isn’t even fixed, simply because they don’t offer the solution you need.

If you are facing this situation, you may wonder what you can do. After all, if you have signed a contract, you don’t want to lose money by breaking it early. However, in some cases, you can save more by getting out of a bad contract with an IT service provider that doesn’t offer viable solutions and getting into one that works better for you and your business.

What's the Next Step?

If you are on the fence regarding changing your IT service provider, you need to think about your business. If you are unable to get the solutions you need, it can affect your business’s productivity and eventually your overall profitability. There are IT service companies around that provide a plethora of service options to ensure your business needs are fulfilled.

If you are on the market for a new IT services provider in Ocala, contact our team at ITNSgroup.com. We offer a flexible array of service options to meet your business’s unique needs. We also deal with several hardware vendors to ensure you have a cornucopia of options presented to you. This means we never try and force you to choose a solution that doesn’t meet your needs.

Managed Services Individual Services Available

Content Filtering

Provides safer, faster, and more reliable internet connectivity

  • Category based web filtering
  • Ability to bypass blocked pages with PIN
  • Malicious Content Blocking

Pricing starts at $2/user per month

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Email Filtering

Gives you control of your mailbox

  • Block SPAM and Malware
  • User controlled Quarantine
  • Block any email with one click without leaving your inbox

Pricing starts at $4/user per month

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Cloud Backup

Provides a no overhead solution for offsite backup

  • Fully managed and maintained backup solution
  • HIPAA compliant and encrypted storage
  • Data replicated across multiple locations

Pricing starts at $50/month for 50GB of storage

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